Orders & payment

Placing an order

If you have your eye on one of our floor coverings, beds, mattresses or accessories, our experts are here to make it easy to get it home.

You can order online, in one of more than 300 stores nationwide, over the phone or even in your own home with our consultation team. We’re dedicated to great prices, which you can see in our price promise.

You can also take advantage of our 0% interest free credit solution to make your room transformation even easier to plan.

 

Online 

Have a browse and make your order using the easy-to-follow instructions.

Whatever device you’re using, our site has been optimised to give you the best possible experience.

Use our handy navigation links to browse by product category, or if you know exactly what you’re after search using the search box.

Once you have found an item, select the colour, size and any accessories or services then click on 'ADD TO BASKET'. 

Click on your basket to review the products selected. Items can be removed from the basket by clicking the cross next to them. Or you can change the quantity by typing the correct quantity and clicking ‘update basket’. To continue shopping just click on 'continue shopping'. 

Click on 'CHECKOUT' to proceed with your order and pay.

 

In store 

Come and see us in store where our friendly experts will be happy to advise on our range of flooring and beds. 

 

Telephone 

Call 0330 333 3444 and chat to one of our experts. They can offer advice, answer your questions and take your order when you’re ready.

 

At home 

If you’d like to speak to an expert, but don’t want to visit a store, we’ve got you covered! If you would rather make your purchase from the comfort of your own home, not a problem! You can book a free home consultation where one of our flooring specialists will be happy to measure your chosen rooms, review your sub flooring to ensure suitability of your chosen product, provide expert planning advice as well as providing a estimating and quote.

This expert service will ensure you get the right product and perfect fit – with minimum wastage, saving you money. Once you are happy, you can place your order with them - there and then. It really couldn’t be easier.

Placed an order - what happens next?

We’ll send you an order confirmation via email with your order number, the items and services you’ve purchased, and details of your local store. Please give this confirmation a check and contact customer services via our website if you have any questions.

 

Collected flooring orders will be available for safe collection from the store within 7-10 working days, and we’ll be in touch as soon as this is confirmed. Please click here to see how we are keeping you safe.

 

Delivered flooring orders will be dispatched to your local store within 7-10 working days. Once everything is confirmed, a team member from your local store will be in touch to arrange delivery and, if required, professional fitting, at a time that suits you. Please click here to see how we are keeping you safe.

PLEASE NOTE: You’ll pay fitting charges directly to the fitter on the day.

 

Bed and mattress orders will be dispatched within 21 days. Once everything is confirmed, our courier will be in touch to arrange a non-contact delivery at a time that’s best for you.

 

Online exclusive rug orders will be dispatched and delivered within 3-5 working days. Once your order has been dispatched, you’ll get an email with tracking information and a consignment number. Your tracking information will send you to our courier's website.

 

For more information about our delivery services, please visit our delivery page.

Payments

Payment options: We accept most major credit cards including Mastercard, Visa, Delta / Connect and Maestro. We also offer finance options online, including an interest free credit service from Hitachi Personal Finance.

In-store, payment options include cash payment, all major credit cards and 0% APR finance with no deposit.

 

Interest Free Credit - 0% APR finance: Spread the cost of your purchase with interest free credit. You can choose a flexible plan for up to 4 years, all with no deposit. To find out more about the finance options we offer visit our Interest Free Payment page. Finance options are subject to status and affordability. Minimum spend of £500 applies. No deposit required. Fitting charges are excluded from any credit offer. 

Carpetright Limited is a credit broker and are authorised and regulated by the Financial Conduct Authority (authorisation number: 729251). Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC authorised and regulated by the Financial Conduct Authority.

 

Payment security: The Carpetright website utilises Secure Socket Layers (SSL) technology to encrypt all data to ensure that both your personal data and payment card data are safe. Further, all payments are processed using an independent company’s secure payment processing system meaning that Carpetright do not see, or have access to, or store any of your payment card information. For additional security, Carpetright utilise Verified by Visa (VbV) and MasterCard® Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication. 

 

When is payment taken: Payment is taken at the time you place your order.

Order tracking

Once you have placed your order, you can track its progress with our online order tracker. Or you can always contact the store where you placed your order for an update.

Order delays and out of stock orders

We work hard to make sure our range is fully up to date and that there is stock of all our products always available.

Sometimes products are discontinued, either by the manufacturer or by us due to stock availability. Thankfully this is rare! Even more rarely, an order for this product is placed before our systems are fully updated. If this happens with a product you’ve ordered from us, we’ll ask you to re-select an alternative from our ranges, either online or in-store.

If this doesn’t work for you, we’re of course happy to refund you for your order.

Problems with an order

Orders placed in store: If there’s a problem with an order you’ve made in store, please give the store a call. You can find contact details for your store on your order confirmation or by viewing our Store Finder

Orders placed on website: If you placed your order on the Carpetright.co.uk website or over the phone, please contact the web sales team on 0330 333 3444 and one of our advisors will help you out.

Alternatively, you can complete and submit a form on our website by clicking here.

Cancelling and amending orders

Cancelling your order: You can cancel your order at any time up to 14 days after receiving your order. Please check our Cancellation Policy for the full details.

Changing delivery information: Unfortunately, it is not possible to amend the delivery address of an order once it has been placed. 

Adding items to your order: Please place a new order for these items.

Returns and refunds

For full details of our returns and refunds policy please check our Returns & Refunds Policy.

Order history

Simply log in to your online account to view your order history.