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      Laminate and Wood Flooring FAQs

      Payments

      What forms of payment do you accept in store?

      customer service payment Carpetright

      In our stores we accept the following payment options;

      • Cash
      • All major credit cards
      • 0% APR finance with no deposit required

      What forms of payment do you accept online?

      Online we accept the following methods of payment;

      • Most major credit cards including – Mastercard, Visa, Delta/Connect and Maestro
      • Interest Free Credit - 0% APR Finance, no deposit required

      Is it safe to enter my payment details online?

      The Carpetright website uses Secure Socket Layers (SSL) to encrypt all data, ensuring your personal data and card payment data are safe. Each payment is processed by an independent company’s secure payment system, therefore Carpetright do not see, have access to, or store any payment card information. Additionally, for security purposes Carpetright utilise Verified by Visa (VbV) and MasterCard® Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication.

      Do you offer interest free credit?

      We offer a flexible plan of 0% APR finance for up to 4 years, no deposit required. Finance options are subject to status. Minimum spend applies. Please be advised fitting charges are excluded from any credit offer.

      I am due a refund, when will I receive this?

      If you made payment via debit or credit card, your refund will be issued to the same card used to place the order, this can take up to 14 days to process.

      Why is my refund taking so long?

      As a large company we have many controls in place, including limits on the authorisation of staff able to refund money to a customer’s credit/debit card. This is for security purposes and is in the interests of both the company and our customers. Please bare with us whilst your refund is being processed.

      Site

      Is your site secure?

      We use cookies on our website, to allow us to remember you when you return to our site. This ensures you receive the most tailored experience whilst on the site. To see our cookie policy please click here.

      With the use of Secure Socket Layers (SSL) the Carpetright website is secure. This technology encrypts all data to ensure that all personal data and payment data is safe, private and protected. Carpetright do not see, have access to or store any payment card information as it is processed by an independent company’s secure payment system.

      Will you pass my payment information on to anyone else?

      Your payment information is passed to an independent company’s secure payment system for payment processing only.

      We use Secure Socket Layers (SSL) to encrypt all data, ensuring all data is safe and secure. Carpetright do not see, have access to, or store any payment card information. For additional security we also utilise Verified by Visa (VbV) and MasterCard® Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication.

      What is your privacy policy?

      Here at Carpetright we are dedicated to safeguarding your privacy whilst using our website or communicating electronically with us. You can view our privacy notice here, it is updated from time to time so please do review it regularly. This was last updated 17th May 2018 in compliance with the new GDPR regulations.

      I would like to find information on my order?

      Online

      If you placed your order online and set up an account, simply log in to view and track your order.

      Once you’ve placed your order you will receive an order confirmation email. Details included within the email will include: your order number, the items and services you have purchased along with details of your local store. You will receive email updates on the status of your order. If you have placed a flooring order your local store will contact you shortly to arrange a convenient time for you for fitting or collection.

      Instore

      If you have given the store your email address you will receive email confirmation of your order plus any updates on its status. If you have placed a flooring order, your local store will contact you in due course to arrange a convenient time for either fitting or collection.

      If you have not provided the store with your email address, you should contact the store in which you placed your order for any information or updates.

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