Why is my replacement carpet/vinyl taking so long?

The length of time it takes to get a carpet/vinyl to our store is governed by whether there is stock available, cutting the length from the roll and transporting it to the store. We aim to keep stock of all our ranges either in our central warehouse or at the manufacturer but from time to time some colours or ranges run out due to high demand or supply problems. Once in stock our computerised cutting system ensures that the cutting is scheduled immediately and the carpet/vinyl is despatched within 48 hours. We use a specialised carrier who can handle our products and the carriage can take between three and five working days.
We will do our utmost to ensure that the replacement carpet/vinyl is delivered as quickly as possible, but we would ask you to bear with our suppliers, carriers and us until the carpet/vinyl is received by the store.

Visit our FAQs section for any other queries you may have.