My chosen flooring is cheaper now than when I placed my order, why can’t I have a refund?

Our promotions change frequently but at any time we give customers a guarantee that they will not find the same perfect carpet on sale at another retailer for a lower price, and this guarantee lasts for 28 days. We cannot extend this promise to include any further discounts applied in our own stores during the same period, just as we would not expect customers to pay extra on outstanding orders when we have to increase a carpet’s price. We would point out that even our stores do not know about forthcoming promotions until shortly before they come into effect.

Have any other questions about our policies? Visit our FAQS section to get them answered!