Why have I been charged a cancellation fee?

All carpet and vinyl orders are cut to your specific requirements. If you order has already been cut, even if not dispatched, we need to recover our costs for the cutting. We will of course endeavour to sell the cut piece through one of our stores, but this would be at a greatly reduced price, as it is no longer made to measure. All cancellations are discretionary and there may be times when a cancellation is not possible.

View our FAQs for plenty of information on delivery policies and more.