Why has my carpet not been delivered yet?

We aim to supply all our carpets and vinyls in 2-3 weeks, but we are not able to guarantee that any product in our range can be delivered within this time. A high volume of orders or a shortage at the manufacturer can extend this time and, whilst we work with our suppliers to forecast demand and prevent delays, we are not always able to avoid this occurring. We also do our utmost to resolve problems when delays do happen.

Use our store locator to find your local stores contact details and speak to us about any issues you are having.