FAQs

Everything you need to know about mattress springs
Everything you need to know about mattress springs

According to the Sleep Council the average Brit gets 6 and a half hours sleep, which equates to 2372.5 hours in a year! It’s as important as eating and we can’t function without it, yes, there’s no denying that sleep plays a huge role in our survival and overall wellbeing and we often dream about […]

I already have underlay, why should I buy new underlay?
I already have underlay, why should I buy new underlay?

We strongly recommend the purchase of new underlay with any new carpet because it will give the best comfort and performance, and will also prolong the carpet’s life. Reusing existing underlay will cause the carpet to flatten more quickly in the areas of heaviest wear because the underlay will be less resilient in these areas, […]

Why won’t the store let me take a sample home?
Why won’t the store let me take a sample home?

Because we offer a range of about 4500 floor coverings in nearly 350 branches, the cost and space necessary to have samples available to borrow makes it impractical for us to offer a sample loan service. As you will appreciate, if a sample is missing from display we cannot sell from it and therefore we […]

Why does my refund take so long?
Why does my refund take so long?

Like any large company we have to have controls to ensure that things are done properly. These controls include limits on the authorisation of staff able to refund money to a customer’s credit/debit card. Don’t forget this is for your safety and security and whilst it may be frustrating is in your best interests. Visit […]

Why is my carpet molting?
Why is my carpet molting?

The pile yarn of your carpet is made from short lengths of fibre which are spun together to form the rope-like yarn. Whenever this is cut some of the ends of these fibres will be too short to be held in the yarn and over time these will come loose and be picked up during […]

You can see footprints on my carpet. Is it faulty?
You can see footprints on my carpet. Is it faulty?

Footprints and compression marks will show where the pile has been disturbed. The reason why your carpet shows these marks is firstly because the extra-long, luxurious pile will inevitably bend during use and secondly because the sides of the pile appear to be a much lighter colour than when it is viewed end-on. The random […]