What are cookies?

Cookies are very small text files, which are stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket, and to remember you when you return to our website.

It’s important to understand that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors and to determine relevant related products to show you when you’re browsing.

To order products on Carpetright, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for further help to turn them on or off should you need to.

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We’re working on a number of other privacy and cookie-related improvements to the website.

Our Cookie Policy

To make full use of the online shopping and personalised features on Carpetright, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from Carpetright, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

DC Storm

_#srchist Stores the history of traffic sources the user has arrived to the site by
_#sess Stores information about the session
_#vdf Stores the visit definition – ts type, number of visits, expiry
_#uid Stores a user identifier (only within a site)
_#slid Unique sale ID
_#clkid Unique identifier for a click generating a landing
_#lps Flags that the last page was secure and therefore has no referrer
_#tsa Stores the referrer details to avoid duplicate Landing events
_#env Flags whether the environment variables (screen size, browser etc) need to be collected again
stc[site id] This is the third party cookie used to store all the other cookie data in concatenated form. The Cookie’s name has the site ID in it.
_#nxd This is a 1st party cookie used when access to the third party cookie is blocked. It stores the data similarly to the _#stc cookie.

Google Analytics

__utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
__utmb This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
__utmc This cookie is no longer used by the ga.js tracking code to determine session status.
Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
__utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
__utmv This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

Google Weboptimizer

__utmx This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.

YouTube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit http://support.google.com/youtube/bin/answer.py?hl=en-GB&answer=171780

Sharing Tools

If you take the opportunity to ‘share’ carpetright.co.uk content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Clicktale

WRUID ClickTale will store the visitor’s id in this cookie. A value of 0 means ‘don’t record’ and any other value identifies the visitor. Lack of this cookie means that the visitor has not yet been classified by ClickTale() or that he is unsupported.

Cookies used by Carpetright

frontend This cookie stores any activity that the user has when interacting with items and the basket (i.e. adding an item or increasing its count) and with the check-out process (i.e. entering shipping address).

Managing Cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to compare products, order samples, add products to your basket and buy them.

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

  • For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
  • For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

  • Click on ‘Tools’ at the top of your browser window and select Options
  • Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  • Now select ‘Allow local data to be set’
Microsoft Internet Explorer 6.0, 7.0, 8.0Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies
Mozilla Firefox

  • Click on ‘Tools’ at the top of your browser window and select Options
  • Then select the Privacy icon
  • Click on Cookies, then select ‘allow sites to set cookies’
Safari

  • Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
  • Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
  • Click ‘Save’

Further reading

Information about cookies

Useful information about cookies can be found at:
http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.iccwbo.uk/