What is the Get It Right Guarantee?


At Carpetright, our job is not done until we have found you your perfect carpet! We want to ensure that when you order your new carpet it is just right and if you don't fall in love with it once it is in your home, we will simply replace it for free - guaranteed!

Whether you want to sink into our extra thick fluffy carpet, or looking to make a statement with our 100% wool stripe, we want to ensure the flooring you choose is exactly right for you, your family, and your home.

We understand buying a new carpet is a big decision and that is why we're so confident you'll love it - if you don't, we will replace it for free.*

*T&C's apply

White Canvas and wood chair in a bedroom with a beige textured carpet

How it works

Order your new carpet

Order in-store or via a Carpetright at-home appointment and start dreaming of your new room!

New carpet day!

We hope you love your new carpet but if you don't we will happily replace it, simply speak to your local store within 14 days of delivery/fitting.

Get your room ready

Prepare your room so that it is ready for your replacement carpet to arrive.

We'll fit your new one!

Simply, sit back and enjoy a carpet you love.

Shop our carpets


How long do I have to change my mind?


To receive a replacement carpet, you need to contact the store to discuss it within 14 days of delivery/fitting. Unfortunately, after this timeframe, we would be unable to provide an alternative free of charge.


Will you uplift and fit my new carpet choice?


The Get it right guarantee applies to carpet only and does not include underlay, adhesive, accessories, fitting or services. We are only able to replace the carpet, so you would be required to cover any additional costs such as uplift, fitting and service costs involved in the replacement of carpet.


Am I able to choose a more expensive replacement?


Absolutely - we want to make sure you love your new flooring, so if there is a price difference on your new selection, we can organise this and you will simply just need to pay the difference in price.


Can I change my mind a second time?


We hope you love it first time but just in case you don't get it right first time, we offer the Get Your Carpet Right Guarantee to enable you to replace it with an alternative one you do love! However, we are unfortunately only able to replace it once.


Read the full Terms & Conditions

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