Here at Carpetright we stock carpets from the following fibres;
Wool – Fabulous resilience to soiling, stains and flammability. Long lasting, easy to maintain and also provides natural insulation for winter months. Many of our wool carpets are often a blend with manmade fibres adding both durability and strength.
Polypropylene – Ideal for busy households, polypropylene carpets boast fabulous stain resistant properties, cleanable with a diluted bleach solution. A hardwearing manmade carpet fibre that resists fading and above all is affordable.
Nylon/Polyamide – Hardest wearing synthetic fibre that has a longer lasting appearance, usually the fibre used for bold colours.
Carpet for the bathroom really falls down to personal preference. There are many reasons both for and against! If you do opt for carpet in the bathroom, then it is advised that you choose a bathroom carpet, fit for purpose, designed specifically to suit the requirements of this room. Here at Carpetright our Ocean carpet collection is a practical carpet that has been specifically designed for safe use in the bathroom. The waterproof backing makes the carpet more water resistant and avoids damage to your subfloor.
To learn more on the pro’s and con’s of installing a carpet in your bathroom, click here.
It is important for you to take in to account properties of each carpet whilst shopping. You should look at the thickness, resilience and material of the carpet. It is ideal to opt for a darker coloured carpet for areas that are likely to endure high levels of footfall. Carpets made from Polypropylene, Polyamide and Wool are all super hardwearing and durable.
Underlay is another factor that should also be considered, good quality underlay can prolong the life of your carpet, whilst also ensuring even wear.Watch our home expert Lucy Alexander give advice on carpets and underlay in high traffic areas.
Each brand that we sell here at Carpetright has unique attributes. When you purchase a branded carpet you are essentially buying a quality product, from a brand that is well known and trusted. By offering an array of brands we are able to provide you with greater choice of colour, pattern, material and quality to suit your taste and budget. The current brands under our portfolio are;
Maintenance of your carpet can extend its life, however carpet that endures high levels of footfall will inevitably need replacing at some point. Some signs that your carpet needs replacing can be seen below;
It is advised that you regularly vacuum your carpet to keep it looking its best. It is strongly advised that any spillages are dealt with as soon as possible, the longer it is left, the more likely it is that the stain will be permanent.
To be most successful in removing blood stains from your carpet, you should act fast and deal with it before it dries. Blot the area with a clean cloth and cold water (ensure you do not use warm water) until all blood has lifted from the carpet. To avoid spreading the stain, ensure you use a clean area of the cloth each time you blot the stain.
If the blood has dried it can be more difficult to the remove the stain.
As with any spillages, the key to ensuring the best outcome is acting fast.
Blot as much of the excess polish from the carpet as possible. Do not rub. Avoid spreading the stain. If the nail polish is spilt on a light coloured carpet, use a non-acetone nail polish remover. Place a small amount on a clean cloth or sponge, blotting until all colour is removed. Do not apply the remover directly onto the carpet.
Blot as much of the excess polish from the carpet as possible. Do not rub. Avoid spreading the stain. Do not use nail polish remover on dark carpets as this could remove the carpet dye. Use rubbing alcohol, blotting with a clean cloth.
Preparation is key and measuring the area of flooring required for stairs holds great importance. Measure the height and depth of each stair to give you the length before multiplying by the width. Measure up twice, plus remember to add an extra 10% for waste and margin of error – Stair cases can be difficult.
For accurate measurements why not book a free no obligation home consultation? Our experts will provide you with measurements, guidance and advice. Book your appointment online today.
Over time your carpet is likely to show signs of general wear.
It is important to choose the right style of carpet for your requirements to ensure longevity. We recommend you purchase new underlay when buying a new carpet, it can prolong the life of your carpet by up to 40%.
Saxony carpets, it is normal to see slight pile reversal, this naturally occurs with daily use and weekly vacuuming. It should however still retain its luxurious shaggy pile and opulent appearance.
Loop pile carpets within high traffic areas can suffer from flattening of the pile. However, its fabulous stain and dirt resistant properties ensure that it looks great over time.
Polyamide carpets can withstand high levels of traffic with very little impact. The manmade fibres are super resilient and hold their colouring well.
To read more on this topic, click here.
Your carpet may show footprints or compression marks if the pile of the carpet has been disturbed. Carpets with a deep pile will inevitably bend during use. The colour of the pile will have a different appearance on the side to that seen end on. During use, the pile of the carpet will be randomly disturbed. Light and dark patches will be visible depending on the angle of the pile in relation to where you are situated within the room. This is most typical of a deep pile Saxony carpet.
We have a range of hypoallergenic mattresses for those who suffer with allergies. Designed with the use of materials that do not harbour allergens, they should ease wheezing and sneezing. The range available includes memory foam mattresses, pocket sprung mattresses, open coil spring mattresses and also latex mattresses. You’ll be sure to find a mattress to suit you.
Choosing the right mattress comes down to personal needs and preferences, both memory foam mattresses and pocket sprung mattresses boast excellent properties that will aid you in getting a restful night’s sleep. Be sure to visit your local Carpetright store to test mattresses before purchase, if you will be sharing your mattress with a partner, be sure to bring them with you.
Pocket Sprung Mattresses
Pocket sprung mattresses are known for luxurious comfort and support. They feature individual springs designed to move independently, offering tailored support for any body type. Fillings of natural fibres such a wool and silk help to regulate body temperature and aid an undisturbed night’s sleep.
Memory Foam Mattresses
Memory foam mattresses are designed from viscoelastic cells, a man made material that reacts to heat and pressure, contouring around the body to offer personalised support each night – distributing weight and pressure more easily. This mattress type is ideal for those who suffer from joint pain.Watch the difference between Memory Foam and Pocket Spring beds, with our home expert Lucy Alexander.
Small Single Bed: 75cm x 190cm
Single Bed: 90 x 190cm
Small Double Bed: 120cm x 190cm
Double Bed: 135cm x 190cm
King Size Bed: 150cm x 200cm
Super King Bed: 180cm x 200cm
For more information on helping you select the right bed for a bedroom in your home, click here.
Choosing a bed to suit your needs should be a personalised experience, each individual seeks differing levels of comfort. A bed too firm may put pressure on the joints, whilst a bed too soft may not give enough support.
We sell a range of orthopaedic mattresses that are specifically designed to support not only the back, but joints within the whole body, therefore helping those who suffer with back pain.
Visit your local Carpetright Beds Store to try each bed for comfort.
Always seek professional advice and exterminators to prevent the issue of bed bugs from escalating. In the meantime, follow the below steps;
To find out more about bed bugs click here.
At Carpetright we advise using a professional flooring fitter in order to achieve the best finish for your chosen vinyl flooring. Our fitters are approved by Which? Trusted Traders, they will ensure you get the perfect fit and finish. However, if you’d like to try fitting vinyl flooring yourself, we’ve put together a guide with expert hints and tips to help you along the way.
There is confusion surrounding whether or not vinyl and lino are the same thing. The core difference between the two is the material that makes the base.
Vinyl is designed from a manmade material, also known as PVC whereas Lino, also known as Linoleum, is made from natural materials. Ideal for those seeking an ‘eco-flooring’ for their home, naturally antibacterial and biodegradable.
Vinyl is produced in many design options and is widely available. Lino is harder to source than vinyl and generally has less design options available to choose from.
Low levels of maintenance for vinyl flooring makes it a popular choice for busy households. This flooring is resilient and will not be affected by moisture, mould or mildew.
Lino flooring however is more sensitive to cleaning products and requires more maintenance and care. An acrylic coating should be applied on an annual basis in order to protect and prevent excess moisture and mould from accumulating.
Vinyl flooring is relatively inexpensive and is available in various designs. Some designs boast bright and colourful patterns, whilst others mimic alternative more expensive flooring options such a wood, granite, marble etc. Laminate flooring often comes in designs that replicate the look of wood flooring or stone effect tiles, a low cost alternative to the real thing.
Vinyl has a soft feel and is available with a slip resistant covering – ideal for households with small children, elderly family members or pets. Laminate flooring has more solid feel underfoot and is well suited to high traffic areas thanks to its scratch resistant top layer.
Our range of vinyl flooring is also water resistant, making it the ideal flooring choice for wet areas of the home including bathrooms.
Both flooring options are relatively lost cost solutions, however it is important to consider the needs of your home before making your decision.Watch the benefits of vinyl, luxury vinyl tiles and laminate flooring with our home expert Lucy Alexander.
Luxury Vinyl Tiles
In order to get the best possible finish for your new laminate flooring we would advise using a professional flooring fitter, our fitters are all approved Which? Trusted Traders. However, if you wish to install your laminate flooring yourself, we have a fitting guide to help you every step of the way.
If the flooring type you choose recommends underlay, it is not an optional extra, it is an important element to the finish, feel and wear of your flooring. The right underlay will increase the comfort of your flooring whilst also improving the lifespan by up to 50%. Key features of underlay are;
We have a handy guide filled with expert hints and tips to lay artificial grass! Click here to see.
The kitchen is an area of the home that endures daily hustle and bustle. It is important to choose a durable and resilient flooring option that can withstand spills and splashes that are almost guaranteed!
Vinyl flooring is a top choice for kitchens, low maintenance, easy to clean and water resistant, it is the ideal solution. Available in various patterns and designs, you can achieve the look of wood, ceramic or stone at a fraction of the cost.
Smooth flooring is the ideal flooring solution for those who suffer from allergies. Vinyl flooring is the most popular choice amongst allergy sufferers, this is because of its sleek smooth surface, meaning there is nowhere for dust and dirt to hide. Laminate flooring is also a good option for the same reasons. The finish of smooth floorings make them easy to clean and maintain.
Our quick and easy sample service allows you to order up to four free flooring samples to be delivered to your door within 5 working days. Select yours today and request your samples.
We aim for your rug to be delivered to your address within 3-5 working days of your order being placed. The rug courier APC will be in touch, who will then let you know a planned delivery date. If the date given isn’t suitable to your plans, you can call APC directly on: 0800 37 37 37 to get this re-arranged to a day that fits better around you. If you do give them a call, you will need to have a note handy of your consignment number and postcode.
Once the couriers receive your rug, they will be in touch with you. You’ll receive an email, that will have your tracking link included within the email for you to click on and track the delivery process. Alternatively, you can call APC directly on: 0800 37 37 37, if you can call from your landline this will take you directly through to your local delivery depot. To check the planned date of delivery with APC, you will need your consignment number and post code to hand.
To keep your rug looking at its greatest for longer, where possible it is best to try to avoid placing your rug in direct sunlight as this can lead to discolouration. It is also good practise to vacuum regularly to get as much dirt and grit out of the fibres as possible, to keep your rug looking in top condition. Another top tip is to clear up any spillages as quick as possible, to minimise the risk of staining. If you would like some more in-depth information about the best ways to care for your rug, please see our rugs care guide.
It will depend on your existing flooring underneath as to how likely your rug will be to move but this is always an optional purchase. We do advise to purchase rug grips as some of the benefits are that it maintains the placement of the rug and provides you with peace of mind by reducing the risk of slippage and trip hazards.
If your rug is from our Online Exclusive range and you find that your new rug doesn’t suit your home as well as you had expected, you are welcome to call our Telesales team within 14 days of receiving your rug on: 0330 333 3444. They will organise your rug to be collected on a date that works for you, between 8am-5pm by APC, the rug can be collected from a work, friend or neighbours address too if necessary.
If your rug is from the In Store Only range and has been purchased via a local store, you will need to speak to that store directly to discuss their returns policy.
Should you decide to return your rug, there is a small charge of £6.99 to book the courier to collect, please also note that the original delivery fee is non-refundable, unless the product itself is faulty. But rest assured any collection charges will be deducted from your total refund amount, so there is no extra work for you. As soon as we hear back from the couriers to let us know the collection has been successful, our Telesales team will get the refund processed through to our finance department. The refund amount will go back onto the card you used to pay on originally and can take up to 14 days to appear.
Any rugs from our Online Exclusive range are not able to be returned into any of our stores, so if you have any queries, please contact our Telesales on: 0330 333 3444.
We offer a free, no obligation home consultation service. You can book an appointment with a Carpetright flooring expert for a time and day that is most convenient for you. They will accurately measure your chosen rooms in order to keep waste to a minimum and achieve the best possible price.
We currently offer a vast flooring range across all of our branches, therefore unfortunately it is not possible for us to offer a sample loan service at each store. We would however encourage you to place a sample order online, where you can order up to 4 free samples to be delivered to your door within 5 working days. Alternatively, if you have booked an appointment with our estimator, they can bring samples of your preferred flooring if requested, you can then review this in your home.
Simply select ‘Collect from Store’ at the checkout. Please note that ‘Collect from Store’ is a service available at most Carpetright stores, however, is not something that some of our smaller or High Street stores are able to offer. To be sure if this is a service available to you please check your local store listing or alternatively contact the store for details.
Our aim is to deliver all carpet orders within a 2 to 3 week time period, however, we cannot guarantee that any product from within our range can be delivered in this time. A high volume of orders or manufacturer shortages can extend the delivery time. We work closely with our suppliers to forecast demand to prevent delays, unfortunately we are not always able to avoid this from occurring. We look to resolve any delays as soon as possible.
Once your order has arrived at your local Carpetright fitting store, we’ll be in touch to organise a day of fitting suitable for you. If you placed an order instore, you may be able to select a fitting day on the day of purchase. Whether you organise your fitting day instore or via telephone, you will be able to select either AM or PM. The fitter will call you when they’re on their way to your home. Should you be concerned, please contact your local Carpetright fitting store (the details should be on your invoice) – they will be able to contact the fitter directly to provide you with an estimated time of arrival.
Our promise to you is that we’ll never be beaten on price. If we are, we’ll refund the difference if, within 28 days of purchase from us, you either;
We also guarantee that we’ll beat the on-the-floor, delivered, fully fitted price from another retailer for the same floor covering, floor preparation and ancillary products. Additionally, we guarantee that we’ll beat the delivered price of an equivalent divan, bedframe or mattress of the same brand. For full T&C’s visit the Price Promise page here.
You can select our bed disposal service at the checkout to ensure we dispose of your old bed. We offer this service at a fee to remove the hassle. When we come to deliver your new bed, mattress or headboard we’ll take away your old ones! To find out more click here.
If you’d like to remove the fuss of uplifting and disposing of your old flooring, ensure you make an enquiry at your local store about our Uplift and Disposal service. We charge a small fee for this service. For more information click here.
If you have not opted for the Uplift and Disposal service then you will need to ensure that all of your old flooring has been removed prior to the fitter arriving. Dependant on the condition of the sub flooring you may need for it to be levelled out. To find out exactly what preparations will be needed, select the flooring type that is going to be laid in your home from our fitting guides for more comprehensive advice.
Our Divan beds are all made to order and therefore are not available to take away on the day. Place your order online or instore to have your new bed handmade and delivered within 21 days.
We aim to keep our delivery charges low so that there is no worry of getting your new purchases home. We offer different delivery options that will vary dependant on the product(s) you have purchased. Delivery exceptions and restrictions apply.
Carpet & Flooring - £29.99
Beds, Bed Frames, Kids Beds, Mattress & Headboards - £39
Orders of multiple goods:
Combination of 2 or more Flooring products - £29.99
Combination of Bed & Flooring products - £39
The delivery charge is made to cover the whole cost of delivery to your home. Our delivery drivers are fully trained, they know exactly how to handle your purchase. They will make sure that your new purchase arrives with you on time and in perfect condition.
We are sorry to hear the number for your local store is not working. Please contact our customer care team who will be able to provide you with an alternative number, we will look to update this on our website as soon as possible.
Customer Care: 0330 333 3444
Available: Monday to Friday 09.30 to 17.30 and Saturday 09.30 to 16.30.
When fitting carpet onto stairs, it involves more work than that required of flat areas. An additional charge applies for carpet to be fitted to stairs and laminate flooring to be fitted in hallways to reflect this. The time taken to fit the flooring in relation to the area is very high. For more information, please click here.
In the unfortunate event that our fitters are unable to attend your scheduled fitting appointment, we endeavour to inform you at the earliest opportunity. Each fitter has time scheduled for individual appointments, however, the length of time spent at each appointment cannot be guaranteed. There are occasions whereby the fitter can be delayed several times and hence may not make your appointment. In this instance we do apologise for any inconvenience caused and will look to arrange an alternative appointment at your convenience.
We regret to learn that you believe that the fitter has caused damage at your property. Please be assured that all of our fitters are covered by public liability insurance and you should therefore address your claim directly to the fitter concerned.
Please contact the store that arranged the fitting, they will then provide you with the contact and insurance details required to process your claim.
All carpet and vinyl orders are cut to size to meet your specific measurements. If your order has already been cut, even if not dispatched, we will need to recover the cutting cost. We will endeavour to sell the cut piece via one of our stores, however, this would be at a greatly reduced price as it is no longer made to measure. All cancellations are discretionary, there may be instances whereby a cancellation is not possible. If you wish to cancel an order, click here to find out how.
We regret to hear that you wish to make a complaint, we pride ourselves on providing both excellent service and quality products. If our store colleagues have been unable to help and you wish to submit a complaint, there are various ways in which you can do so. Please include your full name, address, order reference, the problem and how we can help to resolve this.
Please write to us at:
Customer Services Department
You can call us on:
+44 330 333 3444
Online complaint form
Fill out and submit your complaint form here.
In our stores we accept the following payment options;
Online we accept the following methods of payment;
The Carpetright website uses Secure Socket Layers (SSL) to encrypt all data, ensuring your personal data and card payment data are safe. Each payment is processed by an independent company’s secure payment system, therefore Carpetright do not see, have access to, or store any payment card information. Additionally, for security purposes Carpetright utilise Verified by Visa (VbV) and MasterCard® Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication.
We offer a flexible plan of 0% APR finance for up to 4 years, no deposit required, pay nothing for the first 6 months. Finance options are subject to status. Minimum spend applies. Please be advised fitting charges are excluded from any credit offer.
If you made payment via debit or credit card, your refund will be issued to the same card used to place the order, this can take up to 14 days to process.
As a large company we have many controls in place, including limits on the authorisation of staff able to refund money to a customer’s credit/debit card. This is for security purposes and is in the interests of both the company and our customers. Please bare with us whilst your refund is being processed.
With the use of Secure Socket Layers (SSL) the Carpetright website is secure. This technology encrypts all data to ensure that all personal data and payment data is safe, private and protected. Carpetright do not see, have access to or store any payment card information as it is processed by an independent company’s secure payment system.
Your payment information is passed to an independent company’s secure payment system for payment processing only. We use Secure Socket Layers (SSL) to encrypt all data, ensuring all data is safe and secure. Carpetright do not see, have access to, or store any payment card information. For additional security we also utilise Verified by Visa (VbV) and MasterCard® Secure Code (MSC), often referred to as 3-D Secure or Payment Authentication.
Here at Carpetright we are dedicated to safeguarding your privacy whilst using our website or communicating electronically with us. You can view our privacy notice here, it is updated from time to time so please do review it regularly. This was last updated 17th May 2018 in compliance with the new GDPR regulations.
Once you’ve placed your order you will receive an order confirmation email. Details included within the email will include: your order number, the items and services you have purchased along with details of your local store. You will receive email updates on the status of your order. If you have placed a flooring order your local store will contact you shortly to arrange a convenient time for you for fitting or collection.
If you have given the store your email address you will receive email confirmation of your order plus any updates on its status. If you have placed a flooring order, your local store will contact you in due course to arrange a convenient time for either fitting or collection.
If you have not provided the store with your email address, you should contact the store in which you placed your order for any information or updates.