FAQs

carpet

What are the different types of carpet fibres?
Is carpet practical for the bathroom?
What carpet is best for heavy traffic?
Whats the difference between branded carpet and non-branded carpet?
When does carpet need to be replaced?
What is the best way to clean carpets (blood/wax/polish/spillages)?
How do I measure my stairs for carpet?
What is normal wear and tear for my carpet?
You can see footprints on my carpet, is it faulty?

beds

What is the best mattress for allergy sufferers?
Should I get memory foam or pocket spring?
What is the difference between bed sizes?
Which bed is better for back pain?
How do I get rid of bed bugs?

vinyl

How do I lay vinyl flooring?
Which flooring is best for me, Vinyl or Lino?
Which flooring is best for me, Vinyl or Laminate?
Vinyl sheet vs Luxury Vinyl Tiles

laminate

How do I install laminate flooring?
Does Laminate flooring need underlay?

underlay

Do I need underlay for my floor?

artificial grass

How do I install artificial grass?

flooring

What is the best type of flooring for my kitchen?
What is the best flooring type for allergy sufferers?
Can I order a flooring sample?

services

Do you provide a free measuring service?
Can I take large samples home from the store?
Can I collect my order?
When can I expect to receive my carpet order?
What time is my fitting?
How does the price promise work?
Will you dispose of my old bed?
Will you dispose of my old carpet?
Will my flooring need to be prepared?
Can I take away any of the beds today?
How much is delivery?
What is the delivery charge for?
How do I contact my local store, the number is not working?
Why is there a surcharge for hall, stairs and landing fitting?
What to do if my fitter has not arrived?
I believe the fitter has damaged my property?
Will I be charged a cancellation fee?
How do I make a complaint?

payment

What forms of payment do you accept in store?
What forms of payment do you accept online?
Is it safe to enter my payment details online?
Do you offer interest free credit?
I am due a refund, when will I receive this?
Why is my refund taking so long?

site

Is your site secure?
Will you pass my payment information on to anyone else?
What is your privacy policy?
I would like to find information on my order?