Customer service information
Whatever you’re buying from us, we want to make it as easy as possible at every step of the process.
If you have any questions, we’ve compiled a list of those most frequently asked, divided into handy sections, below.
Whether you’ve got a question about ordering and delivery or need to know something super specific from our policies, this page should help you out.
If you still can’t find what you need, give us a call and one of our friendly advisors will be happy to help.
What do you need help with today?
Retrieving a quote
If you have recieved a quote from one of our colleagues in store or over the phone and have received a quote reference number, then you can view it online!
All you need to do is click the link below and enter your quote reference number and the email address you supplied at the time to see your quote. You can then review your quote and if you are happy, make a payment to confirm your order!
Order queries
Placing an order
You can place an order with us in many different ways. You can place an order here on our website, in one of our more than 300 stores nationwide, over the telephone, and even from the comfort of your own sofa with either a video call to one of our stores or with the help of our home consultation team.
Click here to find out more about how you can place an order.
What happens once you've placed an order?
If you have placed an order with us, first of all, thank you! You will receive a confirmation email with all the important details such as your order number, the items and services you have purchased, as well as details of your local store that will be dealing with your order.
Our team will be in touch every step of the way to keep you updated on the progress of your order. You can also track the progress of your order using our online order tracking.
If you want more detail about the order process, please click here.
Ways to pay
We accept a number of payment methods, including most major credit cards. We also offer finance options including an interest free credit service from Hitatchi Personal Finance.
To find out more information about all of the different ways you can pay for an order, please click here.
Delivery & collection
As Europe’s largest floor covering retailer, we can keep our delivery charges low, so there’s no need to worry about getting your brand new purchase home. Let us do the work for you. Our trained delivery drivers know how to handle your new purchase whether it’s a carpet, vinyl flooring or a brand new divan bed and they’ll make sure it gets to you on time and in perfect condition, whilst keeping you updated along the way!
- We offer different delivery options, depending on the product you’ve purchased.
- The delivery charge is made to cover the whole cost of delivery to your home.
- Collect from our stores for free. Delivery is not charged if you’re going to collect (or take away) the goods.
To find out more about our delivery and collection services, please click here.
Price promise
Our promise to you - never beaten on price
We’ll refund the difference if, within 28 days of purchase from us, you either:
- Have a quotation for the same delivered and fully fitted floor covering products and services from another retailer at a lower price; or
- Find an equivalent divan, bed frame or mattress of the same brand from another retailer at a lower price
To find out more and see the full terms and conditions, please click here.
Our services
Order free samples
Plan your home transformation with our quick and easy sample service, where you can order up to 4 free samples for delivery within 5 days.
Book a home measure & consultation
Our flooring experts are on hand to offer you a free, no obligation consultation and help you start your renovation project. They will talk you through our ranges, measure your room and offer some top tips.
We offer an in-home measure and design consultation, but we can arrange this virtually via video chat or phone if that makes you more comfortable.
Book a store appointment
Browse our product ranges and receive expert advice from a flooring expert. We’re also pleased to offer virtual consultations so you can start your flooring transformation from the comfort of your home.
Which? Trusted Traders approved - Carpetright's fitting arrangement service
At Carpetright we believe in making things easy, so we offer a fitting arrangement service, which is approved by Which? Trusted Trader. Carpetright's fitting arrangement service uses a Which? Approved assessment process, meaning they must pass a rigorous assessment and demonstrate suitable skill and depth of experience. We also ensure all checks have been carried out before they work for our customers.
Uplift and disposal service
Let us take the stress away with our uplift and disposal service. With the standard fitting service they will move up to 5 items of empty furniture, bag up your offcuts and vacuum after fitting, free of charge. For a small additional fee they can uplift your old floor covering or take it away to dispose of it. Or we can do both.
Find out more about our Uplift and disposal service here.
Bed recycling service
At Carpetright we understand that getting rid of an old bed, mattress or headboard can be a real headache and expensive. That’s why we’ve made it easy for you by offering a removal and recycling service.
Find out more about our bed recycling service here.
Click here to find out more about all of the services we offer.
Our stores
With over 300 stores nationwide there is always a store near you to help with your home transformation needs. Click here to find your local store, get directions and find out opening times.
You can also book an in-store appointment to speak to one of our flooring experts by clicking here.
Returns & refunds
Click here to find out more about your cancellation rights and our returns and refunds policy.
My account
Where can I log in to my account?
You can click the account button at the top of the page or you can click this link.
I've forgotten my password
Click here to reset your password.
Still need help? Here's how you can contact us
Require more information regarding your query? To submit a query simply complete our short form by clicking the link above. You can also call or write to us and our helpful team of advisors will be able to guide you.
Customer Services
0330 333 3444
Monday / Tuesday: 09:30 - 20:00
Wednesday to Friday: 09:30 - 18:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 16:00
Calls to 0330 numbers are charged at local rate
Orders
0330 333 3444
Monday / Tuesday: 08:00 - 20:00
Wednesday to Friday: 08:00 - 18:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 16:00
Calls to 0330 numbers are charged at local rate
In Writing
Carpetright Customer Services
Purfleet Bypass
Purfleet
Essex
RM19 1TT
We recognise that sometimes, things don’t always go to plan. Click here to find out what to do if something goes wrong.