customer service information

At Carpetright we dedicate our time to making it easy for you at every step; whether you’re buying a new bed or flooring. Browse the areas below to find out important information that will answer frequent queries. From questions about ordering and delivery, to information on our Carpetright policies and services; we’ve created this page to house all the information you should need to answer your query. Need advice beyond what is here? Then call us and speak to one of our helpful advisors.

Order Queries

Placing an order

Order delays or problems

Payments & finance

Delivery & Collection

Delivery services

Delivery costs

Collect in store

Returns & Refunds

Returns policy

Cancellations

Refunds

Price Promise

We'll beat any quote

Never beaten on price

Terms

Services

Product samples

Home consultation

Fitting & recycling

Our Stores

Contact your local store

Directions

Opening times

contact us: submit a query

Require more information regarding your query? To submit a query simply complete our short form by clicking the link above. You can also call or write to us and our helpful team of advisors will be able to guide you.