customer service information

At Carpetright we dedicate our time to making it easy for you at every step; whether you’re buying a new bed or flooring. Browse the areas below to find out important information that will answer frequent queries. From questions about ordering and delivery, to information on our Carpetright policies and services; we’ve created this page to house all the information you should need to answer your query. Need advice beyond what is here? Then call us and speak to one of our helpful advisors.

Order Queries


Placing an order

Order delays or problems

Payments & finance


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Delivery & Collection


Delivery services

Delivery costs

Collect in store


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Returns & Refunds


Returns policy




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Price Promise


We'll beat any quote

Never beaten on price



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Product samples

Home consultation

Fitting & recycling


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Our Stores


Contact your local store


Opening times


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contact us: submit a query

Require more information regarding your query? To submit a query simply complete our short form by clicking the link above. You can also call or write to us and our helpful team of advisors will be able to guide you.


Customer Service

0330 333 3444

Monday to Friday: 09:30 - 17:30

Saturday: Closed
Sunday: Closed


Calls to 0330 numbers are charged at local rate


Orders & Enquiries

0330 333 3444

Monday to Friday: 08:00 - 18:00

Saturday: 09:00 - 18:00
Sunday: 10:00 - 16:00

Calls to 0330 numbers are charged at local rate


In Writing


Carpetright Customer Services

Purfleet Bypass
RM19 1TT



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