• We will respond to all the concerns you raise with us
• We will clearly explain what actions we will take in response
• We will deal with any issues as quickly as possible, usually within 2-3 days
If you feel our store colleagues are unable to help, you can fill in our online complaint form or contact our telesales team by letter phone or email. Please include your full name and address, order reference, what the problem is and how we can help resolve this.
Once your complaint has been received, we will try to resolve it within 2-3 days. Sometimes we need a little longer to investigate and if this is the case, we will keep you updated regularly with the progress of your complaint.