customer service information

At Carpetright we dedicate our time to making it easy for you at every step; whether you’re buying a new bed or flooring. Browse the areas below to find out important information that will answer frequent queries. From questions about ordering and delivery, to information on our Carpetright policies and services; we’ve created this page to house all the information you should need to answer your query. Need advice beyond what is here? Then call us and speak to one of our helpful advisors.

Order Queries

 

Placing an order

Order delays or problems

Payments & finance

 

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Delivery & Collection

 

Delivery services

Delivery costs

Collect in store

 

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Returns & Refunds

 

Returns policy

Cancellations

Refunds

 

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Price Promise

 

We'll beat any quote

Never beaten on price

Terms

 

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Services

 

Product samples

Home consultation

Fitting & recycling

 

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Our Stores

 

Contact your local store

Directions

Opening times

 

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contact us: submit a query

Require more information regarding your query? To submit a query simply complete our short form by clicking the link above. You can also call or write to us and our helpful team of advisors will be able to guide you.


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Customer Service

0330 333 3444


Monday to Wednesday: 09:30 - 17:30
Thursday: 10:00 - 17:00
Friday: 09:30 - 17:30
Saturday: Closed
Sunday: Closed


Calls to 0330 numbers are charged at local rate


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Orders & Enquiries

0330 333 3444


Monday to Tuesday: 08:00 - 20:00
Wednesday to Friday: 08:00 - 18:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 16:00



Calls to 0330 numbers are charged at local rate


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In Writing

 

Carpetright Customer Services

Purfleet Bypass
Purfleet
Essex
RM19 1TT

 

 

We recognise that sometimes, things don’t always go to plan. Click here to find out what to do if something goes wrong.