Carpetright is synonymous with quality and great value and we work hard every day to improve our customer service. We know that making a large purchase for your home can be daunting and so we do all we can to make buying flooring and beds easier for our customers. But why take our word for it? We like to let our customers do the talking, so we ask all of those who have made a purchase with us to give us their feedback on their shopping experience and the products they’ve bought.
Getting feedback from real customers helps us to measure how we are performing to ensure we continue to provide the best possible service. We love to hear about every step of your journey from the moment you step on the shop floor to after your purchase has been delivered and fitted, so please share your pictures and stories with us via Twitter on @Carpetright
If you prefer to pick up the phone and have a chat with one of our friendly customer service advisors, simple call 0330 333 3444 and they’ll be able to help you.
To monitor our performance, we’ve partnered with the independent customer review website, TrustPilot, which provides independent, impartial product and service reviews.
If you’d like to leave a review for us to see, visit the ‘Do we measure up?’ section, we’d love to hear your feedback! To understand more about Trustpilot, simply visit the link below.