Cookie policy

Cookies are very small text files, which are stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket, and to remember you when you return to our website. It's important to understand that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors and to determine relevant related products to show you when you're browsing. To order products on Carpetright, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see

Managing cookies for further help to turn them on or off should you need to. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We're working on a number of other privacy and cookie-related improvements to the website.

Our cookie policy

To make full use of the online shopping and personalised features on Carpetright, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Carpetright, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Cookies used by Carpetright

ASP.NET_SessionId, MUID, ai_session, .ASPXANONYMOUS, EPi_NumberOfVisits, epi_RecommendationsTrackingSessionId, epi_RecommendationsTrackingUserId, ia.gif

These cookies store any activity that the user has when interacting with items and the basket (i.e. adding an item or increasing its count) and with the check-out process (i.e. entering shipping address). Cookies are used to optimse customer journey and enable Carpetright to personalise the customer experience serving products and content that is pertinent to customer.

3rd party cookies

Some cookies may be set by third parties when you visit this website. These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties. These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

Some of our third party partners that may set cookies on this website include:

DoubleClick

DoubleClick uses cookies to help to make paid digital advertising more effective. These help us to track clicks and conversions. This is part of Google's conversion tag and more information on how the cookie operates and how you can manage these cookies is available here.

Facebook

Facebook use Cookies and similar technologies to show you ads on and off Facebook Services. Facebook work with advertising companies to help advertisers show people ads based on other websites or apps those people have visited, among other factors.

Google

To help Google partners manage their advertising and websites, Google offer many products, including Google Tag Manager, AdSense, AdWords, Google Analytics, Google Enhanced Conversions and a range of DoubleClick-branded services. When you visit a page that uses one of these products, either on one of Google’s sites or one of our partners’, various cookies can get used. Google may use cookies for a number of purposes, such as to stop you from seeing the same ad over and over again, to detect and stop click fraud, and to show ads that are likely to be more relevant (such as ads based on websites you have visited).

Bing

To help Bing partners manage their advertising and websites, Bing uses cookies for a number of purposes, such as to stop you from seeing the same ad over and over again, to detect and stop click fraud, and to show ads that are likely to be more relevant (such as ads based on websites you have visited).

Pinterest

To help Pinterest measure performance and make content more relevant.

Twitter

To help Twitter deliver ads, measure their performance, and make them more relevant to you based on criteria like your activity on Twitter and visits to our ad partners' websites.

Oribi

To help monitor and optimise our customers' experience on the Carpetright website.

Sessioncam

To help understand on site bugs and improve our customers' experience on the Carpetright website.

Go-Instore

To help facilitate online video call functionality to enable our customers' to discuss their product requirements with experts in our stores.

Affinity

To help facilitate telephone call tracking to optimise customer service.

Crazy Egg

To help understand on site bugs and improve our customers' experience on the Carpetright website.

Google Analytics

_ga_#, _gat, _gid

These cookies enable Google Analytics software. These cookies helps us measure and analyse visitor information such as browser usage and new visitor numbers. This information helps us to improve our website performance, personalise your shopping experience and make our marketing campaigns more relevant. The data stored by these cookies never shows personal details from which your individual identity can be established.

YouTube

We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please click here.

Sharing tools

If you take the opportunity to 'share' carpetright.co.uk content with friends through social networks – such as Facebook, Pinterest and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to compare products, order samples, add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

Click on 'Tools' at the top of your browser window and select Options
Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
Now select 'Allow local data to be set'

Microsoft Edge

Click on 'Tools' at the top of your browser window and select 'Internet options'
Then click on the 'Privacy' tab
Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options
Then select the Privacy icon
Click on Cookies, then select 'allow sites to set cookies'

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option
Click on 'Security', check the option that says 'Block third-party and advertising cookies'
Click 'Save'