As you may have seen on the news, Tapi Carpets and Floors Limited has rescued the Carpetright brand, IP and 54 stores following the administration of Carpetright Ltd. This will save the jobs of over 300 people, whilst enabling Tapi to expand into a number of areas we don't currently serve.
We are desperately sad not to have been able to save more of the business and customer orders. However, as we looked into the details of the situation, we quickly established that saving the entire business was unviable. Carpetright has been materially loss making for a number of years, and it has significant debt held by the owner. We believe that we were the only offer that the administrator received that saved a large number of roles. We were also mindful of how the Competition and Markets Authority (CMA) may view a larger deal.
What happens next?
Customers: For Carpetright customers, we have prepared the FAQs below. Existing Tapi stores are not affected in any way by this announcement.
Employees: To support those employees facing redundancy as a result of the administration process, in the 48 hours before the administration happened, Tapi has funded a service through Clarity Recruiting, that will offer FREE employment workshops covering CV preparation, interview skills and job search strategies. We have also contacted as many retailers as possible to help introduce affected Carpetright staff to new roles. We've asked these retailers to prioritise their application, helping them return to work as quickly as possible. Full details have been shared directly with those affected.
A bit about Tapi
Tapi Carpets & Floors Ltd was founded in 2015 by a handful of flooring industry specialists passionate about putting customers first and blowing a breath of fresh air into the world of carpet and floor shopping. Their mission was to make buying flooring reassuringly simple, and to inspire and delight customers with exceptional and innovative products and services. Tapi's focus and commitment to flooring innovation and customer satisfaction has led to their successful growth with more than 170 bright and airy showrooms bursting with design inspiration and a fleet of over 150 mobile showrooms providing a home shopping service to their customers.
Rated Excellent on Trustpilot with 70,000 reviews as of July 2024 with 4.8 stars
Overall rating from colleagues 4.8 out of 5 on Glassdoor with 4.9 for Diversity and Inclusion, 4.8 for Culture and values and 4.8 Senior Management. 95% would recommend to a friend.
We're here to help answer your questions and make sure you have the most accurate and up to date information.
- If you paid by credit card - please contact your provider and initiate a section 75 refund. There is helpful advice on this from Martin Lewis here. You can then place your new order with new Carpetright company.
- If you paid by finance - please contact the provider, if it is Novuna, then you can contact them here. You can then place your new order with the new Carpetright company.
- If you paid by cash, cheque or debit card - please contact the store from Saturday.
Rest assured, we will be in touch with you to progress your order or fitting when we re-open on Saturday.
If your store is not on this list, then please read the FAQs below.
|
Basildon
|
Edinburgh - Hermiston Gait | North Shields |
| Birmingham - Erdington | Epsom | Norwich - Sprowston |
| Bishopbriggs | Farnborough | Peterborough |
| Bristol - Longwell Green | Friern Barnet | Plymouth - Marsh Mills |
| Camborne | Haywards Heath | Southampton - Hedge End |
| Camden | Hemel Hempstead | Stockton - Carpetright |
| Carmarthen | Hereford | Swindon - Bridgemead |
| Cheadle | High Wycombe - Loudwater | Teddington |
| Chesterfield | Holloway | Trowbridge |
| Chichester | Hove | Truro |
| Chippenham | Ipswich - Anglia Park | Washington - Armstrong |
| Clapham Common | Lancaster | West Wickham |
| Coventry - Airport Retail Park | Leeds - Kirkstall | Weston-Super-Mare |
| Cramlington | Maidstone | Weymouth |
| Croydon | Mansfield | Whetstone |
| Dumbarton | New Malden | Wimbledon |
| Dumfries - Carpetright | Newbury | Woking |
| East Sheen | Newmarket | Yeovil |
These FAQs are relevant for customers whose stores are NOT in the list above, these remain with the Administrator (PwC) of the old Carpetright Limited company. Further information is available from their website: www.pwc.co.uk/carpetright
I’ve placed an order with Carpetright before 12th July that hasn’t been fulfilled, what do I do?
- If you paid by credit card - you should contact your provider and initiate a section 75 refund. There is helpful advice on this from Martin Lewis here. You can then place your new order with Tapi or the new Carpetright company (locations above) when it re-opens on Saturday.
- If you paid by finance - please contact the provider, if it is Novuna, then you can contact them here. You can then place your new order with Tapi or the new Carpetright company (locations above) when it re-opens on Saturday.
There is helpful advice and support from Citizen Advice here.
I placed an order with Carpetright after 12th July, what do I do?
Carpetright stopped taking payment for orders until the day of fitting on the 12th July. Any outstanding orders will not be processed.
You can place your new order with Tapi or with the new Carpetright company (locations above) when it re-opens on Saturday.
I would like to request a refund. How do I do this?
- If you paid by credit card - you should contact your provider and initiate a section 75 refund. There is helpful advice on this from Martin Lewis here. You can then place your new order with Tapi or the new Carpetright company (locations above) when it re-opens on Saturday.
- If you paid by finance - please contact the provider, if it is Novuna, then you can contact them here. You can then place your new order with Tapi or the new Carpetright company when it re-opens on Saturday.
There is helpful advice and support from Citizen Advice here.
I bought from Carpetright, what happens to my existing Interest Free Credit arrangement?
Your interest-free credit arrangement is managed directly by your lender. If you have any questions or concerns about your financing package, please get in touch with them. We believe that most of the finance for Carpetright was arranged via Novuna (formerly Hitachi Finance), who can be contacted here.
Carpetright fitted a flooring for me and there’s a problem with either the flooring or the fitting, what should I do?
If you bought your flooring and had it fitted with Carpetright, we recommend you contact the administrators or receivers handling Carpetright's affairs. They will be able to guide you on what to do next. Your local Citizens Advice Bureau can also offer helpful advice.
I have Carpetright gift vouchers, can I still use them?
The gift vouchers will not be able to be used as Carpetright is in administration. You should contact whoever issued them and discuss your options.
I have an ongoing complaint with Carpetright, what happens now?
The Carpetright business is in administration and no longer trading. There is helpful advice and support from Citizen Advice here.
I have a quote from Carpetright, will Tapi honour it?
Carpetright stores that have been taken over by Tapi will still have most of the same floors available for a while. However, they will no longer be offering curtains, blinds, beds, and artificial grass.
I’ve got an appointment booked, what happens now?
If you had a home visit booked with Carpetright, this appointment will not happen. But don’t worry, you can easily rebook a free home visit with Tapi.
I bought from Carpetright, are my product guarantees still valid?
We’re sorry to say that all guarantees are null and void as a result of the administration.