If you’ve chosen a Wilton, you’ve plumped for a woven carpet which has either been produced as a looped pile carpet or a cut loop carpet. This construction method has created carpets that are known for their strength and durability. We have put together our Wilton care and maintenance guide to help you look after your new Wilton carpet.
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Yes. Choosing the right bed or mattress for your bedroom, your sleeping needs and your budget is important and Carpetright are on hand to help. Please look at the following links:
Yes. Choosing the right type of flooring for your room, your needs and your budget is important and Carpetright are on hand to help. Please look at the following links:
Yes. At Carpetright, we have a range of flooring specifically catered for a certain room in your home. For more information on choosing flooring for a specific room, please look at the following links:
Here at Carpetright, we’re totally committed to making the internet accessible to the widest and most varied audience possible, and it starts right here by making our own website as easy as possible for you to use, whatever your needs. Which means, whilst our bed & flooring experts have been busy scouring the earth for the best products for your home at the best prices, our accessibility gurus have thought long and hard about how to design this site wherever possible in accordance with the Web Accessibility Initiative (WAI). Click here for more information.
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The chances are that if you’ve chosen vinyl flooring you’ve gone for the superb look of rich wood, natural stone or a stunning mosaic design. We know you’d like to keep it stunning too so here’s our hints and tips guide for vinyl care.
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Often used in living rooms or bedrooms, the Saxony carpet has a dense, cut pile and is made with longer tufts than the other styles of carpet. We have put together a complete guide on caring for your Saxony carpet to help you look after your new Saxony carpet.
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You’ve got the rug you want. You’ve got the look you want. We expect you’ll want to keep it in great condition so we have have created our rug care guide to help care for your new rug.
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Modern laminate flooring creates a stylish look in your home, it is quite hard to damage and relatively easy to care for! However, it’s still worth following a few basic guidelines to further maintain your floor’s beauty. We have created our laminate care guide to help you look after your new laminate flooring.
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So you’ve gone for a cut and loop pile carpet – possibly for the attractive appeal of both the texture and the pattern. This nice little combination is achieved by tufting some loops higher than others so that when the higher tufts are cut and the lower ones are left, a pattern is created from the different heights. We have put together our caring for your Cut and Loop carpet guide to help you care and maintain your Cut and Loop pile carpet.
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At Carpetright, we believe caring for your new carpet starts before you even buy it! You can make sure your carpet doesn't receive undue wear and tear by choosing the best one for your needs. Think about how much traffic there’ll be in the area. Will you be eating or drinking there? We say this because it could well be a factor in deciding on which fibres you choose and even the colour. We have put together our Care & Maintenance guide to help you care for your new carpet.
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Nowadays Berber carpet is a very popular choice, that’s because it’s durable and heavy traffic isn’t a major problem. Add that to the fact you can get some really vibrant colours and designs with a Berber carpet and you can see why it’s in such big demand. We have put together our full guide on caring for your Berber carpet.
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If you have bought a divan set and mattress from us, our delivery team will be more than happy to unwrap and assemble your new purchase, making life even easier.
If you've bought a bed frame from us, you will receive comprehensive assembly instructions with your delivery and they will also available to download in the coming weeks. Our bed frames are straightforward to assemble, but we do recommend that:
Assembly is carried out by at least two people
That all parts are checked to ensure none are missing or broken, prior to commencing assembly
The the tools required are readily available
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We give a minimum FIVE YEAR guarantee on carpets, from the date of purchase providing it is fitted onto the appropriate new Carpetright underlay by a competent fitter in accordance with the requirements of BS 5325. This guarantee applies to carpets fitted in the UK and Ireland only. Some carpets even have 10, 12 or 15 year guarantees. For more information on our warranties, please click here.
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Memory foam is a material which, at room temperature moulds itself to the shape of your body within a few minutes. Compare this with a normal mattress which simply remains flat and never moulds itself to your curves and it's easy to see why many people choose memory foam for their beds. We have put together our mattress buying guide to help choose the right mattress.
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The average 80 year old has spent over 26.5 years sleeping. That's why choosing the right mattress is one of the most important decisions you'll ever make. Luckily, we've got all the experience, know-how and advice needed to ensure that you make the right decision at the right price. Click here for our complete Mattress Buying Guide
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In short, these recommendations state that re-planting is required and consideration given to local wildlife to ensure that areas are not exhausted and that the resource remains sustainable for future generations. Which means you can rest assured knowing you've not only made a great value purchase, but also that your relaxing sleep hasn't cost the earth.
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Perhaps you’re seeking the beauty and richness of wood, but want a surface that’s easier to clean? Maybe you like the idea of a stunning natural stone or mosaic floor but don’t want the expense of the real thing. Well the good news is that at Carpetright we stock laminate flooring that superbly resembles the real thing, and have enough choice to suit every budget. We have put together our laminate buying guide to help you choose the right laminate flooring for you.
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Sleepright are proud to offer a fantastic variable Interest Free Credit service on all bed purchases over £250. The terms are dependent on how much you spend in store. For mor information please click here.
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So you’ve chosen the perfect floor covering and naturally you can’t wait to get it home! That’s where Carpetright can help again. For all the information you need on our fitting services, please visit our professional fitting guide.
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Choosing the right carpet for your home can be a daunting task. A wealth of styles, designs and materials doesn’t necessarily make it any easier either. That’s why it’s a real bonus to not only have the widest choice available to you, but also people that will help you every step of the way, and that help starts right here with Carpetright.
With our Carpet Buying Guide you can find out what you need to know about carpets – the fibres we use, the different styles available and the best way to care for your carpet once it’s in your home.
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Choosing the right flooring for your home is a big decision. Get it right and you can transform your home, creating a new look and a whole new atmosphere at the same time.
A bed frame can really make or break your bedroom, that's why it is important to make sure you choose the right one. Carpetright have many different shapes and sizes of bed frames that suit many different types of mattresses and can tie in brilliantly with your new flooring. At Carpetright you can discover the look you want to achieve for your bedroom with our Bed Frame Buying Guide.
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Carpetright has a fantastic range of beds in all different shapes and sizes to suit you and your lifestyle, but knowing which shape, size and style you want can be tricky! Our Bed Buying Guide can help you choose a bed that is right for you with bed size comparison charts and our divan draw options to help you choose a bed.
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We know floor coverings inside out and as Europe’s largest retailer we have to! That’s why, with Carpetright, the job’s not finished until you’re satisfied you’ve got everything you need to create that perfect look.
So come to us for underlay that will not only add more comfort to your carpet, laminate or vinyl but also provide more sound protection and heat insulation. We’ve also got all the edging strips you need no matter what type of flooring you’re putting down, together with a comprehensive collection of beading and skirting.
Have you got a question about your new flooring? Do you want to know more about an order? Or do you simply want to know more about Carpetright’s processes? Search through our FAQ section and get the answer you’re looking for. If you cannot find the answer you are looking for, please feel free to get in touch via our Contact Us page.
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We know choosing the right product can be a difficult task. That is why we have tried to make your decision easier by creating a range of practical guides. Our ‘Help Choosing’ guides have been created to offer practical advice on choosing products by flooring type and room as well as offering general considerations and details about materials and price.
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Most people start choosing the right headboard for their bed while they are actually buying a bed. With our fantastic range of headboards you can add a touch of style, a homely feel or a designer look to your new bed!
Choosing the right headboard with Carpetright is easy. We have many options available in a whole variety of shapes, sizes and designs. Whatever bed you are buying for, whether it's for you, the kids or the spare room, Carpetright has the right headboard for you.
From traditional damask headboards to sleek looking faux suede headboards, a great look doesn't have to cost a fortune. Carpetright stocks many varieties, from real leather headboards to classic brass headboards.
You will find some of our headboards online but don't forget we are always on hand at any of our stores should you need any assistance!
Why not check out our other buying guides to help you make the best choice?
Our promotions change frequently but at any time we give customers a guarantee that they will not find the same perfect carpet on sale at another retailer for a lower price, and this guarantee lasts for 28 days. We cannot extend this promise to include any further discounts applied in our own stores during the same period, just as we would not expect customers to pay extra on outstanding orders when we have to increase a carpet's price. We would point out that even our stores do not know about forthcoming promotions until shortly before they come into effect
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If required, our delivery specialists will unwrap and assemble your new divan bed. Bed frames bought as ‘self-assembly’ are designed to easily assemble and come with simple-to-follow instructions. Your new bed will also be delivered to a room of your choice as part of our delivery service.
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If you have reported an issue to Carpetright and we do not believe your product is faulty, you may arrange for an inspection by an independent carpet expert.
We are confident that an independent inspection will show that we are not being unreasonable but, in the unlikely event that an inspector identifies a problem which we may have overlooked, we will be happy to consider his or her findings.
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Once laid, it’s important that you care for your new flooring. To help, we have created a selection of handy care and maintenance guides to help your look after your new floor. These guides include practical advice on stains, spills, shading, pile reversal, flattening, piling and fading.
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We know choosing the right colour or style can be a difficult task. That is why we have tried to make your decision easier by putting together a range of general consideration guides. These guides include choosing specific products by flooring type and room.
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No. When we book fittings with the independent fitters who carry out the work, we do so on the understanding that the rooms will be clear and the fitters will be able to start work as soon as they arrive. This enables us to schedule more fittings in a day and therefore to serve more customers. It also enables us to offer competitive quotations on behalf of the fitters based simply on the amount of flooring to be laid. When a fitter finds a room has not been cleared, this can cause considerable delays and can result in problems for other customers. The fitters to whom we refer fitting jobs are not insured for the moAll our carpet is cut, rolled around a cardboard tube, wrapped on an automated system at our central warehouse and transported along with the thousands of orders we process each day by our specialist carpet carrier. Whilst this system is in place to ensure all our carpets reach our stores in good condition, on occasion the weight of the wrapped carpet can cause a temporary crease at the overlap point.
It is not uncommon for textiles to become creased due to packaging or transport. Carpets can have a crease or ‘pole mark’ upon delivery but this will not last, will not affect your carpet and will disappear eventually. Walking on and/or vacuuming the crease will help it disappear more quickly.
ving of furniture and it is not usually possible for
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The bedroom flooring prices across our products are displayed in square metres, this is to help you compare Carpetright prices across different widths of carpet. Although our range of laminate flooring is priced in square metres, we sell all of our laminate flooring by the box and the amount of flooring per box varies between ranges.
When you buy a new carpet it is important that you also choose the right underlay. Like our carpet pricing, our underlay pricing is also displayed in square metres and is available by the roll depending on what product is right for you.
At Carpetright.co.uk you will see our ‘List Price’. This is our standard price of the product. We may occasionally show our carpet pricing at a discounted price, this will be displayed below our List Price. Carpetright discount codes must be added in the shopping trolley and the value of the discount will be taken off before you proceed to the checkout.
Please visit our Contact Us page if you need help with any website queries or orders.
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Unfortunately, due to hygiene regulations, we are unable to remove your old bed when we deliver a new one. However, local councils often run a collection service. Details of this service should be on your local council’s website.
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Carpetright want you to get the most from your new flooring, that is why we are committed to helping you every stage of the way including choosing, buying and fitting your new flooring. At present, we have two different types of appointment available, these are ‘Home Consultation’ and ‘Measuring and Estimation’.
Our ‘Home Estimation’ service appointments are for customers wanting to discuss all possible options for their home including suitability, underlay advice and sample recommendations whereas our ‘Measuring and Estimation’ service is for customers who simply want help measuring their room.
Both services are free of charge.
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The pile yarn of your carpet is made from short lengths of fibre spun together to create a rope-like yarn. When cut, some of the fibre ends will be too short to be held in the yarn leading these to come loose and be picked up during vacuuming. Although the volume of loose fibres may seem alarming, these are only a small fraction of the total fibre weight.
To prevent unnecessary molting, we recommend the use of an upright vacuum cleaner with beater bars as this will agitate the pile and allow the loose fibres to be removed quickly and easily.
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Fitting carpet on stairs involves considerably more work than flat areas as the carpet usually has to be cut at the store before delivery and the time it takes to fit in relation to the area is very high. These factors mean an additional charge is necessary.
Our carpet fitters are independent contractors and we have an agreement that Carpetright collect the stair and delivery charges at the time your order is placed leaving the fitter to collect the balance for fitting once the job has been satisfactorily completed. This ensures that you, the customer, can feel confident that the work will be done to a high standard.
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We do sell a number of hypo-allergic mattresses for our customers who suffer from allergies. Memory foam mattresses are also anti-allergenic whilst our classic filling mattresses also generate less dust than normal mattresses making them perfect for allergy sufferers.
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Our guarantees depend on the individual product. To find out the guarantee length of a product, please refer to the product information or ask a member of our staff in-store for more information before purchase.
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Yes. The headboard bolt receivers are positioned at either end of the bed making it possible to choose which side of the bed you want your drawers to be.
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We apologise for any inconvenience caused. We take great care to ensure that our range of flooring is fully up-to-date and that there is stock of all our products either at our central warehouse or at our manufacturers. However, on occasion, our products are discontinued either by the manufacturer or by us due to stock availability issues. As a result, some orders have to be reselected as we cannot obtain the required stock.
We are more than happy to help you choose an alternative product of the same value from our wide range of flooring. If you visit your local Carpetright store or browse online and select a new product, we will ensure your new order is processed as soon as possible. Alternatively, if a new product cannot be found, we will issue you with a full refund.
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Yes. At Carpetright, we take customer data security very seriously and, to ensure all data is protected, our website is secured by VeriSign Class 3 Extended SSL certificate. This is the highest level of security available for a transactional website and we never retain payment information on our systems at any time.
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Footprints or compression marks often show where the pile has been disturbed. The reason why your carpet shows these marks is due to the extra-long luxurious pile and because the pile will appear to be a much lighter colour than when it is viewed ‘end on’.
The pile disturbance will give corresponding light and dark patches depending on the angle of the pile in relation to where you are standing. This is an inherent feature of this type of carpet and is not a defect or fault.
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Once you have placed your order online, the order will be sent to your local store. The goods are then cut in our main warehouse and dispatched to your local store within 7-10 working days. Once the local store has received your order, they will then contact you to advise you the goods are in stock. You can then arrange fitting/delivery/collection.
The fitter will bring all goods with him to either deliver or fit.
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Flattening occurs in areas which receive the heaviest use. Carpets will always flatten after use and is not a defect. This is perfectly normal and we are pleased to say that your carpet is not faulty.
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Unfortunately not. If you are ordering flooring, this will be delivered to your local store as soon as it has been cut and dispatched from our central warehouse. A member of staff will then contact you about delivery.
Bed orders will take 28 working days to complete and a member of Direct To Home will call you to arrange a delivery date.
Rug orders will take 7-10 working days and will be delivered directly to your door from our central warehouse.
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Once an appointment is made, we will make every effort to ensure your fitter keeps to their schedule and arrives on time. However, on occasion, this may not be possible if a fitter has a number of jobs to complete in a day and the length of time to complete an earlier job is longer than expected.
All appointments are made in good faith and we regret any delays that may occur. In the unfortunate event that a fitter is unable to complete your fitting on the agreed day, we will let you know at the earliest opportunity and arrange an alternative appointment
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Unfortunately we do not offer a room clearance service.
When we book a fitting appointment with our independent fitters on behalf of our customers, we do so on the understanding that the room will be clear and the fitter will be able to start work as soon as they arrive. This stance allows us to offer competitive quotations on fitting as the job is based solely on the amount of flooring to be laid.
If a fitter finds a room has not been cleared, this can cause considerable delay and, due to their schedule, can result in problems for other Carpetright customers. A fitter will not clear a room as they are not insured for the moving of furniture.
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We deliver and fit our products Monday-Saturday. However, different products will be delivered within different timeframes. These are:
Beds: 8am-8pm
Carpets: 9am-6pm
Please note: rug orders will not be delivered on a weekend. Rug orders will be delivered between 9am and 6pm Monday-Friday.
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Carpetright currently stocks over 4,500 floor coverings in nearly 350 branches nationwide and the cost and space necessary to have a large number of samples available in every store is impractical. This is why we cannot allow customers to take home flooring samples.
However, we can bring a selection of samples to your home as part of our free home consultation service so you can view the samples against your home’s décor. Alternatively, if the range is available through our website, you can order a sample online which will be delivered directly to your door within 3-5 working days.
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Like most large companies, we have controls to ensure all processes are completed in a secure and proper manner. These processes include control limits on which members of staff are authorised to refund money to a customer’s credit/debit card. Although we understand that this can cause irritation, these processes have been put in place for your safety and security.
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