The Carpetright Guarantee
We give a minimum FIVE YEAR guarantee on carpets, from the date of purchase providing it is fitted onto the appropriate new Carpetright underlay by a competent fitter in accordance with the requirements of BS 5325. This guarantee applies to carpets fitted in the UK and Ireland only. Some carpets even have 10, 12 or 15 year guarantees.
If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing as a result of normal domestic use Carpetright will supply a replacement carpet of the same type or an alternative to the same value from the ranges available at Carpetright at that time. This will not include the costs of fitting.
This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the carpet as originally fitted and will not apply to carpets which have been moved, altered or already replaced under the terms of the guarantee.
Carpetright’s Crossley carpet range also come with a stain warranty. This comes as 10, 15 or 20 years of Stainsafe warranty that reassures the buyer on their new flooring investment.
Our vinyl flooring comes with warranties that last TEN YEARS, and most of our quality laminate comes with an astonishing TWENTY FIVE YEAR wear warranty.
We give between ONE and FIVE YEAR guarantees on all divan sets and mattresses (please see individual product details pages for accurate guarantee) and a ONE YEAR guarantee on all bed frames, headboards, pillows, mattress protectors and mattress toppers.
Adjustable beds are also guaranteed for FIVE YEARS and the motors for TWO YEARS. In the unlikely event that you discover a fault in the materials or construction of your product within the guarantee period Sleepright will arrange for it to be repaired or replaced (with one of the same type or an alternative of the same value) without charge to you.
This guarantee does not cover normal wear and tear, soiling and staining, misuse, abuse or damage, or lack of reasonable care. This guarantee is for the original purchaser only and is not transferable. Please retain your sales order to enable us to trace your purchase if you wish to claim under the guarantee.
The guarantees are in addition to your statutory rights.