There’s a good chance you’ve heard of us!
Maybe you’ve been into one of our 679 stores in the UK and Europe to browse our vast range of quality carpets, laminates, vinyls, underlay, rugs, beds and mattresses, and maybe you've received friendly help and advice from our staff. Well now you can make the most of Carpetright’s great quality, choice, value and wealth of knowledge online!
Our knowledge comes from over 24 successful years of providing superb flooring solutions to homes, businesses, schools and organisations. And of course, you can’t do something that well for that long without passion. We love providing customers with the right flooring solution at the right price, but we’re also here to help with advice on the latest trends, styles, designs and inspiring beautiful interior designs.
Since the opening of our first store in Canning Town in 1988, the demand for Carpetright’s quality, choice and value has grown so much that you’re highly likely to have a store just a few miles away – full of friendly staff who are more than happy to help, whatever you’re looking for.
What our customers want
In our ongoing efforts to give our customers an even better service we now provide a free home visit, where our professional staff measure the areas that you would like to buy new flooring for, advise on the type and specifications of our products to suit your taste and requirements and finish off by giving you an estimation of the costs. Furthermore, we offer free samples, allowing our customers fall in love at first sight with their new ideal flooring. This made an enormous improvement which helped customers to make the right choices, as they could now see what their chosen samples looked like in their own familiar surroundings and most importantly, at their own convenience.
And true to our value of providing quality and choice, the year 2002 saw us open our 63,000 sq ft warehouse in Essex which enabled us to stock the largest selection of 5m width carpets in the UK. Thereby extending our product range and giving our customers a much broader range of size options.
A perfect fit
2003 saw Carpetright launch its very first ‘Fitters Academy’ programme in collaboration with the Flooring Industry Training Association (FITA). This was to ensure that all our fitters met the highest standards possible when laying new flooring in our customers' homes. As a result of this initiative we continue to lead the industry in customer service.
Since 2004, these very same high levels of customer service have been enjoyed by Europe when the company expanded into Belgium and Holland and then into Poland in 2006. A further milestone was achieved in 2005 when our 500th store was opened.
The desire for great looking floors at a great price has not only seen us extend our quality offering to rugs, vinyl and laminate flooring, but has also seen us move into other markets such as selling beds and mattresses.
A lot has happened in 24 years and we are now firmly established as Europe’s leading floor coverings retailer. Throughout all this time however, we have never lost sight of our main mission: to help provide people with the best quality flooring solutions and comfortable, as well as supportive, bed frames, divans, headboards and mattresses at the right price so they can achieve the exact look they’re after, whatever the room.
Hence the addition of our latest website and our telesales team! Not only can you come into store to order your flooring and beds, but also you can order via our website or simply call our team on 0845 604 4995. Enjoy looking round and don’t forget, any of our friendly staff are more than happy to help at any Carpetright store. To find your nearest local Carpetright store, click here.